EXCHANGE, RETURN AND REFUND POLICY

CANCELLATION

  • You can cancel your order within 24 hours of placing an order. Please  write to us at care@voqora.shop to request the cancellation. 
  • Cancellation directly through the website is not possible.

EXCHANGE

    • We offer exchange for the products which are unused, unworn, unwashed, undamaged, with all its original labels, tags and invoice.
    • Exchange can be done within 15 days from the date of delivery.
    • If you have received the damaged product or wrong product please write to us at care@voqora.shop
  • Size exchange is available (in case of size exchange, the customer is eligible to get a bigger or smaller size)
  • You can also buy other style available on our website- equal to the amount of the exchanged product using your store credit.
  • Please do read the product description mentioned on the product page on website before placing an order.
  • Actual color of product may slightly vary compared to what you see on your Mobile, Tablet, Laptop or Desktop screen due to photographic lighting sources or your screen resolution.
Steps for requesting an Exchange:
    • For requesting an exchange Please write to us at care@voqora.shop within 5 Days of receiving a package. For swift resolution your email should clearly mention Order number, Product name or style no. for which exchange is requested along with the reason.
  • We will review the request and respond within 2 working days or 48 working hours.
  • Once your request for exchange is approved, we will arrange a reverse pickup you.
  • After the pickup is done, Exchange will take minimum of 7-10 working days (as we will dispatch the new product after receiving of the returned product & its quality check). Once this process is done, we will dispatch new exchanged product requested by you.
  • We do not charge any shipping cost and reverse pickup will be arranged by us in case of exchange.

RETURN & REFUND

All our products undergo Quality checking. In an unlikely event of receiving a damaged product please write to us at  care@voqora.shop within 5 days of receiving along with order details and pictures of the product. We offer 100% replacement or money back guarantee.

  • We offer 100% customer satisfaction. In case you are not satisfied with received product and want refund. Please email us within 5 Days of delivery (For swift resolution email should clearly mention Order number, Product for which return or refund is requested along with the reason).
  • We will review the request and respond within 2 working days or 48 working hours.